SHIPPING AND RETURNS
1. Shipping and delivery:
Orders placed by 12:00pm Eastern Time will be shipped the same business day the order was received. Business days are Monday through Friday, excluding national holidays. Orders received after 12:00pm will ship the following business day.
Free shipping: we offer worldwide free shipping. Import duties will be added in international shipments depending on the country, please select the item and follow the checkout process to review final price with import taxes included.
Shipping options within the US:
- Free Standard Shipping (UPS Ground): Products shipped via standard service are normally delivered within 3-5 business days after the order is placed.
- UPS 2nd Day Air: For an additional charge, we offer this expedited shipping option. Products shipped via two-day service are usually delivered two business days after ordering.
- UPS Next Day Air: For an additional charge, we offer this expedited shipping option. Products shipped via overnight service are typically delivered one business day after ordering.
In international shipments, please always select Free Standard Shipment.
Please note that if the item is listed as “made to order”, the production and delivery of such item would take at least a month from the date the order was placed. Delivery is always guaranteed.
Verification of billing and shipping address:
For fraud prevention purposes, if your billing and shipping addresses do not match, we must verify your shipping address. The reason we do this is to ensure that both you and Jose Real are protected from fraudulent activities. Our Customer Service may email you to verify the order information in case the addresses are different or more details are needed to process your order.
Delivery signature requirements:
We may require signature at the receiving of the item. You can sign up with My UPS Account in order to waive any signature requirements.
2. Cancellations, returns and exchanges:
Please contact us to cancel or change any item, or if you need to modify the shipping address. You should receive response within 24h or next business date.
If you are not completely satisfied with your purchase, we will gladly accept your return. You have 30 calendar days from the receipt of the product to return any items. Return shipping is free, except in international returns. Please contact us to learn about return fees for international orders.
All products must be packed in the original unmarked and unaltered packaging including any materials shipped with the product. Upon receiving your return, the item will be reviewed by our quality control team. Please note that any items altered, resized, or damaged in any way cannot be accepted for return. Returns and packages that are improperly packaged will not be processed for return. Jose Real does not allow returns of worn or used merchandise. Once we receive and approve your return, we will issue a refund within 5-7 business days of receipt of the returned merchandise.
If you would like to exchange any items, please contact us